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Shipping

SPECIAL OFFER: OUR SHIPPING IS CURRENTLY FREE OF CHARGE TO HONG KONG.

We pick, pack and ship your order within 24 hours. Immediately after your order is processed, an order confirmation will be sent to the email-address you provided during the check out process.

Your order will be shipped via FedEx (guaranteed delivery within 3-7 working days to Hong Kong although we aim to have your purchase at your home within 48 hours).

You will be emailed a tracking number once your order has been dispatched so that you may check the delivery status of your order directly with the courier (FedEx).

As your purchases are being shipping from Europe to Hong Kong, occasionally the packaging may be slightly damaged because of the material used for formula packaging, i.e., tin and paper.  However, provided the inner seal is intact, the contents are considered safe to give your baby.

If the courier finds nobody home, they will follow the "If not home" instructions you will have provided during the checkout process. If this fails, they will attempt to contact you on the telephone number you supplied at checkout to make alternate arrangements.  If this fails, then the courier company will return the goods to us here in Ireland.  Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending goods.

We cannot accept responsibility for goods left at the customer's request.

© 2017 Emerald Green Baby
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